Senior Human Resources Generalist

WARE was built on Christian values which are the foundation of our culture, how we work together, and how we serve our customers. It’s a wonderful legacy that’s been woven into the fabric of our company for generations. We’re committed to treating our employees like family in the best sense of the word, creating a workplace employees enjoy and can thrive in.

We are seeking a highly-organized, detail-oriented, and empathetic Senior Human Resources Generalist to support day-to-day people operations and services. This role touches multiple areas including benefits administration, payroll, talent acquisition, onboarding, compensation, performance management, employee engagement, compliance, policy implementation, and HRIS data management/reporting, keeping our organization’s values and culture front-and-center in all interactions.

The successful Senior Human Resources Generalist candidate will have both strategic and administrative responsibilities, handling all with kindness, tact, diplomacy, and sound judgment. The ideal candidate will be a proactive problem solver who thrives in a fast-paced environment and is committed to enhancing the employee experience and organizational effectiveness.

Responsibilities:

Benefits Administration

• Administer benefit plans including enrollments, life events, and terminations
• Serve as the main point of contact for employee benefits inquiries and support
• Liaise with benefits brokers and vendors to ensure efficient service and regulatory compliance, and resolve escalated issues
• Educate employees on benefit and wellness programs during onboarding and throughout the year
• Plan and lead execution of annual open enrollment process; communicate plan changes and coordinate enrollment events or informational sessions
• Ensure benefit selections are accurately reflected in HRIS and vendor systems
• Audit enrollment data post-selection to ensure accuracy and compliance

Payroll Administration

• Process bi-weekly payroll for employees in multiple states, ensuring jurisdictional compliance and accurate data entry for hours worked, compensation, benefits deductions, and tax withholdings
• Calculate earnings, bonuses, commissions, retroactive pay, severance, and adjustments
• Verify time and attendance entries, ensuring correct application of overtime, shift differentials, holiday pay, sick time, PTO, and FMLA/STD leave
• Resolve employee inquiries related to payroll, time off, benefit deductions, taxes, direct deposits, and pay statements
• Maintain and update employee payroll records to include status changes, merit/salary increases, department changes, terminations, etc.
• Prepare off-cycle and special payroll runs when needed
• Coordinate with third-party vendors to manage benefits deductions, garnishments, data exchange, file feeds and reporting requirements
• Support employee- and company- related tax filings, W-2, and 1099 processing

Talent Acquisition and Onboarding

• Partner with hiring managers to understand staffing needs and write job descriptions
• Manage full-cycle recruiting, including job postings, resume screening, interviewing, and offers
• Administer pre-employment processes including background checks, drug screens, and physicals
• Perform onboarding for new hires, ensuring smooth integration into the organization with new hire documentation complete and compliant

Performance Management

• Manage and coordinate the annual performance review cycle, including calendar, tools, training, and goal setting
• Train managers and employees on performance processes, tools, and feedback best practices
• Assist with calibration process and performance ratings to ensure consistency across teams
• Identify opportunities for continuous improvement in performance management efforts

Compliance and Policy

• Ensure HR policies and practices comply with federal, state, and local law and regulations
• Maintain employee records and documentation in accordance with legal and internal requirements
• Assist with audits, filings, and reportings
• Recommend changes to the employee handbook and HR policies based on regulatory changes

HRIS Reporting and Systems

1. Serve as the HRIS lead for data integrity, user support, and system integration across all HR modules
2. Maintain, audit, and update employee records in the HRIS to ensure accuracy and compliance
3. Generate and analyze reports and dashboards related to workforce trends, turnover, compensation trends, employee engagement and other metrics
4. Collaborate with IT, Payroll and Finance to ensure HR system integrations function smoothly and securely
5. Lead HRIS process improvement efforts, including configuration updates, implementation of new features, and documentation of best practices
6. Partner with vendors to manage system updates, troubleshoot issues, and evaluate new tools or platforms as needed

Compensation

• Assist in designing and maintaining compensation structures that align with market data and internal equity
• Conduct job evaluations, benchmark roles, and provide wage analyses as requested
• Assist with annual salary reviews, bonus cycles, and total rewards reporting
• Maintain accurate compensation records and reporting through HRIS

Perform other duties as requested, including but not limited to:

• Processing employment verification requests
• Administering random drug screens
• Processing unemployment claims
• Assisting with Worker’s Compensation claims
• Other duties as requested

Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 7+ years of broad HR experience with increasing responsibility
• Significant experience in benefits, payroll, compliance, talent acquisition, onboarding, performance management, compensation, and HRIS reporting and data management
• Thorough knowledge of federal and state employment laws, policies, and procedures
• Meticulous and well-organized, with strong analytical and problem-solving skills and the ability to consistently perform with a high sense of urgency
• Excellent discernment and customer service skills
• Proven ability to establish trust and demonstrate integrity, professionalism, and confidentiality
• Ability to remain nimble and adjust to unanticipated changes, often on short notice, and remain calm under pressure

Details

• Full time, in-office, salary position (Monday-Friday, 8am-5pm), $75,000-$85,000/year
• Paid vacation and holidays
• Health, dental, vision, life, and disability insurance
• Christmas bonus
• Opportunity for profit sharing
• 401(k) with company match

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